Effective Date: August 28, 2026
ChurchAVpro (“ChurchAVpro,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, how information may be shared with service providers, and the choices you have when you use ChurchAVpro websites, products, assessments, customer accounts, forms, and services.
This policy applies to ChurchAVpro websites and services, including churchav.pro and assessment.churchav.pro, as well as related customer account, purchasing, assessment, and service-inquiry experiences.
1. Information We Collect
We collect information in several ways depending on how you interact with ChurchAVpro.
Information You Provide Directly
You may provide information such as:
- Name
- Email address
- Phone number, when provided
- Church, ministry, or organization name
- Role or position
- Billing information
- Account information
- Service-inquiry information
- Messages, comments, questions, or project details you submit
- Marketing communication preferences
- Other information you voluntarily provide through a form or communication with ChurchAVpro
Healthy Production Assessment Information
When you complete the Healthy Production Assessment, we may collect:
- Your name and email address
- Church or ministry information you provide
- Your answers to Assessment questions
- Scores associated with the Healthy Production pillars
- Overall Assessment profile or stage
- Priority areas and recommendations
- Assessment completion date
- Previous Assessment results when associated with the same customer profile
- Whether you have consented to marketing communications
The Healthy Production Assessment evaluates areas including:
- Ministry
- Leadership
- People
- Systems
- Stewardship
Assessment information may be connected to your ChurchAVpro customer profile so that you can view relevant information through your account and so that ChurchAVpro can provide more useful resources, recommendations, and services.
Purchase and Customer Account Information
When you make a purchase or create a ChurchAVpro account, we may collect and maintain:
- Name
- Email address
- Billing address
- Order information
- Products purchased
- Order dates and amounts
- Download access and download history
- Account identifiers
- Customer account information
- Payment status
- Refund status
- Related customer-service information
ChurchAVpro uses WooCommerce and related payment services to process purchases.
We generally do not receive or store your full credit card number. Payment information is processed by the applicable payment provider, such as WooPayments, Apple Pay, Google Pay, or PayPal, according to that provider’s privacy and security practices.
Service Inquiry Information
When you submit an inquiry regarding consulting, coaching, on-site support, project design, or another ChurchAVpro service, we may collect information including:
- Name
- Email address
- Church or organization
- Contact information
- Service requested
- Ministry or production challenges
- Project information
- Timelines
- Budget or scope information when provided
- Notes and correspondence related to the inquiry
Service inquiries may be associated with your ChurchAVpro customer profile so that your purchases, inquiries, Assessment information, and account relationship can be understood together.
2. Customer Profiles and Connected Information
ChurchAVpro uses an internal customer-management system to help connect information associated with the same customer relationship.
For example, a customer profile may include information from:
- Your ChurchAVpro account
- WooCommerce purchases
- Product ownership and download access
- Healthy Production Assessments
- Service inquiries
- Marketing consent
- Customer communications
This allows ChurchAVpro to provide a more consistent customer experience across churchav.pro and assessment.churchav.pro.
We use identifiers such as account information and email addresses to associate records when appropriate.
We take steps to avoid incorrectly combining information belonging to different customer accounts.
3. How We Use Information
We may use personal information to:
- Create and maintain customer accounts
- Process purchases and payments
- Fulfill orders
- Provide digital downloads
- Maintain access to previously purchased products
- Provide Healthy Production Assessment results
- Maintain Assessment history
- Provide product or resource recommendations
- Respond to service inquiries
- Provide consulting, coaching, project, or customer support
- Communicate about orders, accounts, services, or requested information
- Troubleshoot technical problems
- Prevent fraud or misuse
- Maintain website and account security
- Improve ChurchAVpro products, resources, websites, and customer experiences
- Maintain business and financial records
- Comply with legal, tax, accounting, and regulatory obligations
- Send marketing communications when you have provided the appropriate consent
4. Transactional Email and Marketing Email
ChurchAVpro distinguishes between transactional communications and marketing communications.
Transactional Communications
When you purchase a product, create an account, complete an Assessment, submit an inquiry, request a password reset, or otherwise interact with ChurchAVpro, we may send communications necessary to provide that service.
These may include:
- Order confirmations
- Purchase receipts
- Download links
- Account notices
- Password-reset messages
- Assessment results
- Service-inquiry confirmations
- Important changes affecting an order or account
- Customer-support communications
These messages are necessary to provide the service you requested and do not require separate marketing consent.
ChurchAVpro may use providers such as Resend or other email-delivery services to deliver these communications.
Marketing Communications
We may also offer the option to receive:
- ChurchAVpro updates
- Educational content
- Healthy Production resources
- Product announcements
- Offers
- Ministry-production insights
- Other promotional communications
Where required, we send these communications only after you have affirmatively consented to receive marketing.
ChurchAVpro currently uses MailerLite for certain marketing email functions.
You may unsubscribe from marketing email at any time by using the unsubscribe link included in the email.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications regarding your account, purchases, downloads, or requested services.
5. Cookies and Similar Technologies
ChurchAVpro may use cookies and similar technologies to operate and improve the website.
Cookies may be used for purposes such as:
- Keeping you signed into your account
- Maintaining your shopping cart
- Processing checkout
- Remembering preferences
- Website security
- Fraud prevention
- Understanding website performance
- Determining how visitors reach and use the website
- Supporting analytics or marketing technologies when enabled
Some cookies are essential for the website, WooCommerce, customer accounts, or checkout to function.
Other cookies may be optional.
Where required, ChurchAVpro provides tools that allow visitors to manage non-essential cookie preferences.
You may also adjust cookie settings through your browser.
Blocking essential cookies may prevent some website features, including shopping-cart, account, or checkout functions, from working correctly.
6. Information Collected Automatically
When you visit ChurchAVpro websites, certain technical information may be collected automatically by ChurchAVpro or service providers.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of access
- Session information
- General website-interaction information
- Information used for fraud prevention, security, and order attribution
We use this information to operate, secure, troubleshoot, and improve ChurchAVpro websites and services.
7. How We Share Information
ChurchAVpro does not disclose personal information simply for unrelated third-party use.
We may share information with service providers when reasonably necessary to operate ChurchAVpro.
These may include providers involved in:
- Website hosting
- Website infrastructure
- E-commerce
- Payment processing
- Email delivery
- Marketing email
- Data storage
- Security
- Fraud prevention
- Website analytics
- Technical support
Current or commonly used ChurchAVpro service providers may include:
- Bluehost
- WordPress
- WooCommerce
- WooPayments
- PayPal
- Apple Pay
- Google Pay
- Resend
- MailerLite
These providers process information according to their own agreements, privacy practices, and applicable law.
We may also disclose information when reasonably necessary to:
- Comply with law or legal process
- Respond to lawful requests from authorities
- Protect ChurchAVpro’s rights or property
- Protect customers or others
- Investigate fraud, misuse, or security incidents
- Enforce agreements
- Complete a business restructuring, sale, merger, or transfer if one occurs
8. Sale or Sharing of Personal Information
ChurchAVpro does not knowingly sell personal information for monetary compensation.
Certain analytics or advertising technologies, if used, may involve disclosures that some privacy laws define as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged for the information.
Where applicable law requires it, ChurchAVpro will provide appropriate notice and choices concerning those activities.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may vary depending on the type of information.
For example, we may retain:
- Customer account information while an account remains active
- Purchase and transaction records as needed for accounting, tax, legal, and customer-service purposes
- Product ownership and download-access records so customers can access previous purchases
- Assessment history so customers can compare or review results over time
- Service inquiry records while relevant to an existing or potential customer relationship
- Marketing consent records as necessary to document communication preferences
We may retain certain information after an account is closed when required for legitimate business, legal, accounting, security, or compliance purposes.
10. Data Security
ChurchAVpro uses reasonable administrative and technical measures intended to protect personal information.
These may include:
- Account authentication
- HTTPS encryption
- Access controls
- Secure payment processors
- Hosting security
- Website and plugin updates
- Backups
- Fraud-prevention measures
- Restricted administrative access
However, no website, storage system, or internet transmission can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account password and for notifying ChurchAVpro if you believe your account has been compromised.
11. Your Choices and Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how personal information is used or disclosed
- Withdrawal of marketing consent
- Restriction or objection to certain processing
- A copy of certain information in a portable format
These rights are subject to applicable law and may have exceptions.
For example, ChurchAVpro may need to retain transaction records for tax, accounting, fraud-prevention, legal, or contractual reasons even if other customer information is deleted.
To make a privacy-related request, contact ChurchAVpro using the information provided below.
12. Marketing Preferences
You may unsubscribe from ChurchAVpro marketing emails at any time by using the unsubscribe link included in the email.
You may also contact ChurchAVpro to request a change to your marketing preferences.
Even if you unsubscribe from marketing, you may continue to receive transactional communications necessary for purchases, downloads, accounts, Assessments, services, or support requests.
13. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment option you choose, this may include:
- WooPayments
- Apple Pay
- Google Pay
- PayPal
- Other payment providers made available through checkout
Payment providers may collect information necessary to authorize and process your transaction.
ChurchAVpro generally does not store complete payment-card information.
You should review the privacy policies of the applicable payment provider for additional information about its practices.
14. Third-Party Links
ChurchAVpro websites may contain links to third-party websites, services, social-media platforms, or other external resources.
ChurchAVpro is not responsible for the privacy practices, content, or security of websites or services we do not control.
We encourage you to review the privacy policy of any third-party service you visit.
15. Children’s Privacy
ChurchAVpro products and services are intended primarily for churches, ministries, production leaders, staff members, volunteers, and other adult users.
ChurchAVpro does not knowingly collect personal information from children under 13 through its commercial website or customer-account services.
If you believe a child has provided personal information to ChurchAVpro without appropriate authorization, please contact us so we can review the matter.
16. International Visitors
ChurchAVpro is based in the United States.
If you access ChurchAVpro from another country, information may be processed or stored in the United States or in other locations where our service providers operate.
Privacy protections and data-processing rules may differ from those in your country.
Where applicable law provides additional privacy rights, ChurchAVpro will endeavor to honor those rights.
17. Changes to This Privacy Policy
ChurchAVpro may update this Privacy Policy periodically to reflect:
- Changes to our websites
- New products or services
- Changes in how information is collected or used
- Changes to service providers
- Changes in applicable law or business practices
When we make material changes, we will update the Effective Date at the top of this policy.
Continued use of ChurchAVpro services after an updated policy becomes effective is subject to the updated policy.
18. Contact ChurchAVpro
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
ChurchAVpro
Email: david@churchav.pro
Website: churchav.pro
You may also contact us through the contact or service-inquiry options available on the ChurchAVpro website.